OK, I know. You don’t want to accept returns. Who does? But the truth is, you DO accept returns. Ebay requires you to.
If a buyer marks an item “not as described” or “damaged during shipment,” Ebay will force you to accept a return and extract the full original cost plus shipping from your paypal account to cover it.
Before you start a new thread on the forum “Ebay sucks and hates their sellers,” let me finish. You can appeal any case that you feel is unfair, and if you have photographs proving it, Ebay customer service will quickly set the matter right.
In over 5000 transactions, I’ve only dealt with 2 return scams. In both cases, the buyer marked the return “item not as described.” I was able to prove with photographs that the buyer was lying. I didn’t lose money and I got the item back.
Since you’re basically offering returns anyhow, you should put it in your return policy. When you do that it:
- Qualifies your listing for Top Rated status
- Boosts your listings in Ebay search results
- Reassures buyers
I recommend having a 30-day return policy, buyer paid return shipping, and a minimum 10% restocking fee. This policy fulfills Ebay Top Rated seller requires and will cut down on your overall number of returns. A buyer has to be pretty serious about getting part of their money back if they are responsible for a restocking fee and return shipping.
You set your return policy as you list (it’s just another field that you fill in, like the price and description). You can also edit all of your items at once to add or change a return policy. The bulk edit interface can be slow, so be patient if you’ve got over 100 listings to edit at one time.
I charge higher restocking fees for lower value items. I charge a lower restocking fees for high value items since it is percentage based. So for anything other $30, I charge 10% restocking fee. For items under $30, I use 10% or 15% restocking fee.
If a buyer complains about the restocking fee, just stick to your guns. Remind them that you spent time and materials packing and shipping that item, and you’ll have to spend more time inspecting and relisting it once it is returned. Restocking fees aren’t a money racket. They just cover expenses.
What other Ebay questions are on your mind? Ask below!